Terms & Conditions

These terms apply when you request a quote from, or book a move with, Vela Movers ("we", "us"), based in Palm Jumeirah, Dubai, UAE.

Quotes

Quotes are estimates based on the information you provide. A final price may be confirmed after a walkthrough or fuller inventory review, particularly for larger villa or office moves.

Booking & scheduling

Moving dates are confirmed on a first-booked basis. We recommend booking in advance, especially during busier periods, to secure your preferred date.

Access & building requirements

You are responsible for confirming any building access requirements (NOCs, lift bookings, loading bay permissions) at both the origin and destination address. Delays caused by building access issues outside our control may affect scheduling.

Care of belongings

We handle all items with care and use appropriate packing materials and protection. If any item is damaged during a move we carry out, please notify us as soon as possible so we can look into it directly with you.

Cancellations & rescheduling

We ask that you let us know as early as possible if you need to cancel or reschedule your move, so we can adjust our schedule and offer your slot to another customer if needed. Please contact us directly to discuss cancelling or rescheduling a confirmed booking.

Payment

Payment arrangements and accepted methods are agreed directly with our team when you confirm a booking. If you have questions about payment before booking, ask us on WhatsApp or by phone.

Limitation of liability

We take reasonable care with every item we move, but as with any moving service, our liability for loss or damage is limited and will be discussed and agreed with you as part of confirming your booking. If you're moving high-value or irreplaceable items, let us know in advance so we can plan accordingly.

Contact

Questions about these terms can be sent to younaskhan62094@gmail.com or +971 58 852 9910.